Perspective
The pilot is the easy part. Almost every company we meet has a demo that works. Very few have a process that runs on it every day. This is what we think sits in between.
Essays
- The pilot is the easy partMost companies get as far as a promising AI pilot. Few get a business that runs on it. This is what we think sits in between.
- How to choose the first process to hand to AIA good first process has a named owner, runs often, follows rules you can state, and fails cheaply. Here is how to check each, and what to avoid.
- How to know an AI‑run process is workingDefine a correct result, review a random sample every week, track a few numbers and use the exceptions. A practical guide for operations leaders.
- Who owns a process once AI is doing the workName one accountable owner, give them visibility and the power to stop the process, and plan for what changes in the team. A practical guide to ownership.
What follows from that
- 01
Start with the work, not the model
Technology choices come last. First we need to know what the work is and what a good result looks like.
- 02
People stay accountable
Every automated process has a named owner who can see what it did and step in.
- 03
Small, shipped, measured
One process running in production teaches more than ten on a slide.
- 04
Nothing only we can run
If your team cannot operate and change it without us, it is not finished.
Where are you trying to get to?
Tell us about the company and what you want it to do on its own.