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Work

Quiet results. We measure an engagement by what the company can do afterwards that it could not do before, without us in the room.

LogisticsIllustrative example

Order handling went from two days to under an hour.

Client
A logistics company, 140 people
Before
Orders arrived by email, phone and portal, and each one was re-keyed by hand before anything moved.
Now
Agents now read and check every order as it arrives. Planners only see the ones that need a decision.

SoftwareIllustrative example

Six in ten support tickets now answer themselves. The team handles the rest.

Client
A B2B software firm
Before
A support team of six was answering the same questions every week while the hard cases waited.
Now
Routine tickets are answered from the product documentation and reviewed in samples. The team works the hard cases first.

ManufacturingIllustrative example

Quotes that took a week now go out the same afternoon.

Client
A family-owned manufacturer
Before
Every quote needed an engineer to read the drawing, price the materials and check capacity.
Now
Drawings are read and priced automatically. An engineer approves each quote before it goes out.

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